As hospitality professionals, have you ever thought about a career in the Residential Division? Davide Sartori, Residential Services Manager at Palazzo Tornabuoni, a private Residence Club managed by Four Seasons, explains what is like to be a residential services agent (RSA). 'It is a combined position of reservation, concierge and front desk. RSAs are at Members’ disposal, requests go from a simple restaurant reservation up to find a big turkey for a Thanksgiving home dinner. It's essential to build a trust relationship with Members, to be able to jump from a task to another, remember almost all preferences and tastes of Members and their families'. To know more about this position read Davide's interview https://www.linkedin.com/pulse/interview-davide-sartori-residential-services-manager-irene-secciani/?published=t and apply now to take part in our Recruitment Day.